Shipping & Payment

♦ Shipping / Delivery

  • We ship WORLDWIDE ! Yeay !
     
  • All items in our website are on pre-order basis. It will takes about  2-4 working weeks to be arrive in Malaysia. (Not including holidays, custom clearance, natural disaster phenomenon
     
  • Once the parcel arrived to our office, we will take 1-2 days to re-pack your order.
     
  • For Malaysia residents, we will ship your parcel(s) using EXPRESS & REGISTERED COURIER SERVICE (Poslaju/Citylink/Skynet/ABX/Aramex/Nationwide). It will takes about 1-3 working days to be send infront of your doorstep.
     
  • For overseas/international order, we will ship your parcel(s) using EXPRESS & REGISTERED COURIER SERVICE 
    (EMS / Registered Air Parcel / Registered Small Packet / Aramex / DHL / Nationwide / SIngpost)
    . It will takes about 2 - 15 working days based on which courier used & your address.
    Some places may need about 30 days if using normal registered small packet delivery method.
     

     
  • Tracking number will be given via email or Whatsapp / SNS . Customer may also check on web account. Just click on My Account > Order History
     

♦ Postage / Shipping Rate

  • For order in Malaysia, our system will automatically calculate the postage for your order(s).
  • Normal Flat Rate, doesn't matter how many items you bought, just pay at one price ! Yeay !

    RM 8 - Semenanjung Malaysia
    RM 12 - Sabah & Sarawak

     
  • FREE DELIVERY for purchase RM 150 & above ! (Only for Semenanjung Malaysia)
     
  • For overseas order, shipping cost will be calculated based on weight of parcel. Some bigger item will be calculated based on volumetric (whichever higher). Hence, the shipping cost stated on our website is just an estimation of shipping cost. Buyer needs to add additional shipping cost if needed. (We'll try out best to estimate the most accurate value of shipping cost)
     


♦ Payment

► Malaysia

  • We accept payment via ATM Transfer / Online Banking / Cash Deposit Machine / Interbank Giro
  • We are currently using Maybank & CIMB  (Bank Account Number will be given during checkout)
  • FULL PAYMENT need to be completed before your order can be processed.
  • All payment MUST be made before each batch close. (Batch close 10th, 20th & 30th every month) Failure to do so will cause your order to be postpone in the next batch.
  • We will refund if there is out of stock item during order process.


    IMPORTANT
    Please send us your payment proof (screenshot receipt/scan) to our email [email protected] or send the payment proof to us via Whatsapp : +6017 - 612 8404.
    (Please include your order ID too)


     

Overseas

  • We accept credit card & Paypal (Credit card will be processed via Paypal too) - Most secure payment method
  • Payment can be made via paypal manually by email : [email protected]  (this email is used for Paypal purposed only)
  • If you don't have Paypal account, no worries you may still pay using credit card without sign into Paypal account. We will request payment & an email will be sent to your email address.
  • Western Union - if you're going to use Western Union, please email  [email protected] to get details.

 


Pre-Order Info

  • Most of our items are pre-order basis
  • Please separate Ready stock & pre-order items as two different orders. Otherwise, your Ready stock items will be shipped out together once pre-order items arrived.
  • Pre-order items are expected to be arrived Malaysia within 2 - 4 working weeks (exclude public holidays, Saturday & Sunday)
  • We will give an estimated time of arrival (E.T.A) to our customers. In case the items arrived late than E.T.A, customers have two choices 
    - REFUND or
    - Wait another one week (will be informed again)
  • Customer is NOT ALLOWED to ask for refund before E.T.A. Please make a wise decision before making a payments
  • For overseas order, kindly note that additional 2-15 working days is needed.

 

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